User Conditions for PlayCroco Pokies

Acceptance and Scope

These Terms of Use govern your access to and use of PlayCroco Casino, operated at playcrocopokies.co.com under a licence issued by the Curaçao Gaming Control Board. By creating an account, making a deposit, or placing a bet, you confirm that you have read and accepted these terms in full. If you do not agree, do not use this service. These terms form a binding contract between you and the operator. Where applicable law in your jurisdiction provides additional rights, those rights remain unaffected.

Eligibility

You must be at least 18 years of age to register an account or use any part of this service. Residents of jurisdictions where online gambling is prohibited by local law are not eligible to register. By registering, you warrant that gambling is lawful in your jurisdiction, that you are acting on your own behalf, and that you are not on any self-exclusion register. We verify age and identity at registration and at other points during your account lifecycle as required under our GCB licence.

Account Registration and Verification

Each person may hold only one account. Duplicate accounts are prohibited and will result in suspension of all associated accounts along with forfeiture of any bonus balances. You must provide accurate, complete, and current information at registration. We are required under our licence to conduct identity verification — including collection of government-issued photo ID and proof of address — before processing withdrawals and at other risk-based trigger points. Failure to complete verification within the timeframe we specify may result in account suspension. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account.

Deposits and Withdrawals

Deposits are processed through the payment methods listed on our banking page. Minimum and maximum deposit limits are displayed at the cashier. We do not accept deposits from third-party accounts — funds must come from a payment method registered in your name. Withdrawal requests are processed after identity and payment verification has been completed. Processing times vary by method and are displayed at the cashier. We reserve the right to request additional documentation before processing a withdrawal where this is required for AML compliance. Deposits and withdrawals are subject to the limits specified in your account settings, which may be adjusted by contacting support.

Bonuses and Promotions

Bonus terms are set out in full on the individual promotion page and apply in addition to these Terms of Use. All bonuses are subject to wagering requirements that must be met before a withdrawal can be made from a bonus-derived balance. Bonuses are issued in Australian dollars unless otherwise stated. We reserve the right to modify, suspend, or withdraw any promotion at any time, including where we determine that a promotion is being abused or exploited. Bonus abuse — including but not limited to creating multiple accounts to claim offers — will result in disqualification from the promotion and may result in account termination.

Gameplay Rules and Fair Use

All games available on our platform are supplied by licensed software providers and use certified random number generators. Game rules are accessible within each game interface. Bets placed and accepted are final. Where a technical fault affects the outcome of a game or a bet, we reserve the right to void the affected round and return stakes. We do not accept liability for interruptions caused by your internet connection or device. You agree to use this service only for personal, non-commercial entertainment. Any use of automated tools, bots, or scripts to interact with our platform is prohibited and will result in account closure and forfeiture of balances.

Responsible Gambling

We are licensed under conditions that require us to maintain a responsible gambling programme. You can set deposit limits, loss limits, session time limits, and reality check reminders through your account settings. Self-exclusion is available for periods ranging from six months to permanent closure. Where we identify account behaviour consistent with problem gambling indicators, we may apply account restrictions, reduce limits, or make contact to offer support. We participate in the national self-exclusion framework applicable under our GCB licence conditions. If you are concerned about your gambling, contact the Gambling Help Online service at 1800 858 858, available 24 hours a day.

Prohibited Conduct

You must not use this service to launder money, commit fraud, or facilitate any unlawful activity. You must not attempt to reverse-engineer, hack, or interfere with our platform or any connected systems. You must not harass, threaten, or abuse other users or our staff. You must not engage in any conduct that disrupts the normal operation of the service. Breach of any of these prohibitions will result in immediate account suspension, reporting to relevant authorities where required, and forfeiture of funds where permitted by law.

Intellectual Property

All content on playcrocopokies.co.com — including software, graphics, trademarks, and game assets — is owned by us or our licensors. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only. You may not reproduce, distribute, or create derivative works from any content without our prior written permission.

Limitation of Liability

To the fullest extent permitted by law, our liability to you in connection with your use of this service is limited to the amount of your deposited funds held in your account at the time of the claim. We are not liable for indirect, incidental, or consequential losses, including loss of profits or data. Nothing in these terms excludes or limits liability for fraud, death, or personal injury caused by negligence. Where Australian Consumer Law applies to any part of this service, statutory guarantees under that law are not excluded.

Governing Law and Disputes

These Terms of Use are governed by the laws of Curaçao. Disputes arising from your use of this service will first be referred to our internal complaints process. If a dispute is not resolved within 14 days of your complaint, you may escalate the matter to the Curaçao Gaming Control Board. We provide details of the escalation process upon request and within our complaints policy, which is available on our website.

Amendments

We may amend these Terms of Use at any time. Where changes are material, we will provide at least 14 days’ notice by email or on-site notification before the changes take effect. Your continued use of the service after the notice period constitutes acceptance. If you do not accept the amended terms, you may close your account and withdraw any available balance.