Privacy Information at PlayCroco Pokies

Who We Are and What This Document Covers

PlayCroco Casino operates playcrocopokies.co.com as an online interactive gambling service licensed under the laws of Curaçao. This Privacy Policy explains how we collect, use, store, and disclose personal information when you access our platform. It applies to all users who register an account, place bets, or otherwise interact with our website. By using our service, you acknowledge the practices described here.

Personal Information We Collect

We collect personal information that is reasonably necessary to provide our service, meet our regulatory obligations, and process your transactions. When you register, we collect your full name, date of birth, residential address, email address, phone number, and government-issued identification details. During gameplay and account activity, we record transaction history, deposit and withdrawal records, game logs, device identifiers, IP addresses, and browser data. We also collect information you provide when contacting our support team. Payment processing requires us to collect or verify card numbers, bank account details, and digital wallet identifiers — these are handled through encrypted channels and third-party payment processors.

How We Use Your Personal Information

Your personal information is used to verify your identity and age before granting access to gambling services, as required under our Curaçao GCB licence conditions. We process transaction data to facilitate deposits, withdrawals, and the accurate settlement of bets. Behavioural and gameplay data is used for responsible gambling monitoring — including detection of patterns that may indicate problem gambling — and to comply with anti-money laundering obligations under Curaçao’s National Ordinance on the Reporting of Unusual Transactions. We also use contact information to send service notifications, respond to support requests, and deliver promotional communications where you have opted in. We do not use your data to make fully automated decisions that produce legal or similarly significant effects without human review.

Legal Basis for Processing

Our processing of your personal information rests on several grounds. Contractual necessity covers identity verification, payment processing, and account management — we cannot deliver the service without this data. Legal obligation applies to AML checks, age verification, and the retention of records as required by our licence. Legitimate interest applies to fraud prevention, platform security, and responsible gambling monitoring where these interests are not overridden by your rights. Where we send direct marketing, we rely on your consent, which you may withdraw at any time.

Cookies and Tracking Technologies

PlayCroco Casino uses cookies and similar tracking tools to operate the platform, remember your session, and analyse traffic patterns. Strictly necessary cookies are placed without consent as they are essential to the functioning of the site. Analytical and marketing cookies are only placed where you have given consent via our cookie management tool. You can review and adjust your cookie preferences at any time through the settings available on our website. For full details, refer to our Cookie Policy.

Sharing Your Information

We share personal information only where there is a clear purpose and lawful basis. Payment processors receive transaction data necessary to execute your deposits and withdrawals. Identity verification providers receive the documentation needed to complete KYC checks. Our platform technology partners receive anonymised or pseudonymised operational data. Regulatory authorities, including the Curaçao Gaming Control Board and financial intelligence units, receive information where we are legally compelled to report. We do not sell personal information to third parties. All third parties who handle your data are contractually bound to protect it and use it only for the purposes we specify.

International Data Transfers

Our service infrastructure involves data storage and processing in multiple jurisdictions, including outside Australia. Where personal information is transferred internationally, we apply appropriate safeguards — including standard contractual clauses and data processing agreements — to ensure your information receives a level of protection consistent with the standards applicable under our licence. Users based in Australia should be aware that Australian Privacy Principles under the Privacy Act 1988 may not apply in the same manner to data processed in Curaçao-based systems, and by using our service you acknowledge this.

Data Retention

We retain your personal information for as long as your account remains active and for a minimum period of five years after account closure, in line with our AML obligations under Curaçao law. Transaction records are kept for seven years. Identification documents are retained for five years from the date of verification. After the applicable retention period expires, data is securely deleted or anonymised. Where a legal investigation or dispute is ongoing, relevant data is retained until the matter is fully resolved.

Your Rights

You have the right to request access to the personal information we hold about you. You may request correction of inaccurate or incomplete data. You may request deletion of your data where we no longer have a lawful basis to retain it — noting that regulatory retention obligations may limit this right. You may object to processing carried out on legitimate interest grounds, and you may request restriction of processing while a dispute is under review. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. Where your request is complex or numerous, we may extend this period by a further 30 days and will notify you accordingly.

Responsible Gambling and Data Use

Gameplay data, session length, deposit frequency, and betting patterns are monitored to support responsible gambling. This monitoring is a condition of our GCB licence and is carried out in your interest as well as in compliance with our obligations. Where our monitoring identifies indicators of potential harm, we may contact you, apply account restrictions, or refer you to external support services. Data used for responsible gambling monitoring is not shared with third parties except where required by our regulator or by law.

Security

We implement technical and organisational measures proportionate to the risk associated with processing your personal information. These include TLS encryption for data in transit, encrypted storage for sensitive documents, access controls limiting staff access to personal data on a need-to-know basis, and regular security assessments. No system is entirely secure. In the event of a data breach that is likely to result in significant harm, we will notify affected users and relevant authorities without undue delay.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, legal obligations, or regulatory requirements. Where changes are material, we will notify you by email or through a prominent notice on the website at least 14 days before the changes take effect. Continued use of our service after that date constitutes acceptance of the updated policy.